Frequently Asked Questions
Everything you need to know about the world's safest trampoline.
What makes Springfree trampolines safer than traditional spring-based models?
Our patented design replaces traditional metal springs with flexible composite rods that are positioned beneath the jumping surface, eliminating the impact zones that cause 90% of trampoline-related injuries.
How long does shipping take for a new trampoline?
Standard shipping typically takes 7-10 business days. Once your order leaves our warehouse, you will receive a tracking number to monitor your delivery progress.
Can I leave my Springfree trampoline outside during the winter?
Yes, our trampolines are built to withstand all weather conditions. The frame is powder-coated galvanized steel, and the mat and safety net are UV-stabilized to prevent damage from sun or snow.
Do you offer professional installation services?
We offer professional installation services in most metropolitan areas. You can select the 'Installation' option at checkout, and a certified technician will contact you to schedule an appointment.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied, you can return your trampoline in its original packaging for a refund, minus shipping and restocking fees.
What kind of warranty comes with a Springfree trampoline?
Every Springfree trampoline comes with a comprehensive 10-year warranty that covers the entire unit, from the frame and rods to the mat and safety enclosure.