Returns & Exchanges
At Springfree Trampoline, we stand behind the quality of the world's safest trampoline and offer a 30-day return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our Customer Care team within 30 days of delivery to request a Return Authorization number and receive specific shipping instructions.
Prepare the Package
Ensure all components are disassembled and placed back into their original packaging, including all hardware, safety manuals, and accessories.
Schedule a Pickup
Due to the size and weight of our sports equipment, we will help you coordinate a specialized freight pickup or provide a drop-off location for your return.
Inspection and Refund
Once our warehouse receives and inspects the unit for quality assurance, we will process your refund to the original payment method, minus shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing